How to write a bug report that gets fixed

The quickest bugs to fix are the ones I can make happen myself. Here's what gets me there.

Fill in the form

New threads in this section ask for three things:

• Platform. Which browser, or the desktop app on which OS.
• Version. It's at the bottom of the main menu: a version like v0.3.4, then a build id. Copy both, the build id matters for multiplayer bugs.
• Severity. From Low (cosmetic) up to Critical (crash or freeze). It helps me decide what to fix first.

Then write

1. 1What you did. Steps, in order. "Started a skirmish as Ratmen vs Goblins on a large islands map, built a Gnawhole, sent workers through."
2. 2What you expected.
3. 3What happened instead.
4. 4How often. Every time, sometimes, once.
5. 5A link to a screenshot or clip, if it's something you can see. Upload it anywhere you like and paste the link.

One bug per thread. If you find an existing thread for the same bug, add your details there instead.

Multiplayer desyncs

If a match stops with "Match Desynced", the game usually sends me a diagnostic report on its own, and the screen tells you whether it did. If it says it couldn't, press Save diagnostic report, post your thread, then email the file to support@shardsofstone.com with a link to the thread. The report lets me replay what went wrong.

Crashes are reported automatically, but they don't tell me what you were doing, so a thread still helps a lot.